1. ZB INTERNET BANKING
1.1. The Bank offers andthe Client accepts the use of ZB Internet Banking, whichenables the Client to conduct, among other services,inter-account transfers; balance and transaction viewing,third party payments, bill payments and change the usersor accessing profiles on its side in respect of account(s)which may be linked to the Internet Banking System bygiving instructions to the Bank via the Client’s personalcomputer(s) linked to the Bank’s Central Computer Systemsvia the Internet.
1.2. Internet Bankingshall be accessible through the computer or Mobile phonesor any gadget with Internet capability. Where itsmentioned Computer, it shall have same meaning toincorporate any such gadget or hardware being used byclient for ZB Internet Banking.
2. LINKAGE TO THE NETWORK OF THE BANK
2.1. The Clientundertakes, for purposes of accessing The ZB InternetBanking, to acquire at its expense, the computer hardwareand operating environment recommended by the Bank.
2.2. The Client shallordinarily be able to access the System once its profilesare set up. However, in cases where the client requiresthe Bank’s assistance in rendering the system operative,the Client undertakes to afford the Bank, its officers oragents access to its premises.
2.3. The Bank shallprovide a user password and user ID to the Client, whoundertakes to immediately change such password to its ownexclusive password(s) that shall enable it to access theZB Internet Banking site the first time it logs on to theSystem.
2.4. Whilst the Bank shalluse its best endeavors to provide the ZB Internet Bankingservice on a daily basis, certain services andinstructions that include funds transfers to third partieswho bank with other banks other than ZB Bank shall beeffected by the Bank during normal banking hours or on thenext working day. Notwithstanding any provision to thecontrary contained herein/the Bank may temporarily suspendand/or terminate the service at any time and without priornotice to the Client in circ*mstances beyond its control.
3. TARIFFS AND FEES
3.1. The client herebyundertakes to pay to the Bank such tariffs, levies, stampduties and service fees that are charged by the Bank fromtime to time in accordance with the stipulated tariffs.
4. AUTHORISATIONS
4.1. The Client authorizesand instructs the Bank in compliance with the instructionsgiven through the Clients personal computer and/or mobiledevice and within the marked limits to:
4.1.1.debit and/or credit its account(s) and/or third partyaccount(s) with such sums as per instructions;-
4.1.2.transfer funds from and to its other account(s) and/orthird party account(s)
4.1.3.provide it with information regarding its account(s)including, but not limited to account balances and limitsapplicable from time to time;
4.1.4.make predefined payments in accordance with writteninstructions by the Client;
4.1.5.make user-defined payments on an ad-hoc basis;
4.1.6.to effect instructions given by the client through thecompleted forms and/or self registration process availableunder this facility.
4.2. The parties agreethat all instructions issued by the Client to the Bankshall be deemed irrevocable and any alleged fraudulentinstructions shall be deemed to be the responsibility ofthe Client unless negligence on the part of the Bank isproved.
4.3. The Client acceptsand agrees to repay to the Bank a penalty fee plus theexcess amount and interest thereon on such amounts as mayexceed the credit balance and/or the marked limit arisingas a result of the debit entry on its account due to itsexpress instructions.
5. SECURITY
5.1. The Client undertakesto exclusively control and restrict access to its InternetBanking facility through the minimum recommended securitysafeguards provided by the Bank in terms of Clause 7hereto. The provisions of Clause 2.4 shall apply hereto.
5.2. The Client confirmsthat it has fully acquainted itself of the requiredsecurity measures and administrative functions asrecommended by the Bank in Terms of Clause 7 hereto, priorto the operation of the Internet Banking System. The termsand conditions which apply to ATM cards also apply to ZBInternet Banking.
6. BREACH AND TERMINATION
6.1. This agreement shallremain in force and effect for an indefinite period untilterminated as provided herein.
6.2. In the event that amaterial breach of the Terms and Conditions is committedby either party; including an order of attachment ofassets, a provisional or final order for sequestration orliquidation or an order for judicial management; the otherparty shall call upon the defaulting party to make goodthe default, within 48 hours of a written notice to theother party, provided the Client shall remain liable tothe Bank for any tariffs, fees, costs, levies, stampduties, taxes, etc.
6.3. The parties heretoagree that the termination of this agreement shall notprejudice the validity and enforceability of theindemnities given by the Client.
7. DETERMINATION OF RISK AND INDEMNITY
7.1. The Bank shall not beliable for any damage that the Client may sustain as aresult of:
a) The malfunctioning of the Client’shardware and software;
b) Malfunctioning and/ordelays of the Internet Banking system due to vis major;
c)Any major or, off-line situations or any other defect inthe computer system of the Bank, that is beyond itscontrol.
d) The incorrect and/or late execution ofany instructions of the Client as a result of any of thecirc*mstances mentioned herein above.
e) Losing hispassword, ATM card or both to a third party resulting inunauthorized access to the operative accounts.
7.2. Either party heretoundertakes to ensure that all computer software andhardware under its direct supervision and control shall befree from computer viruses.
7.3. Indemnities,Warranties and Undertakings; The Client indemnifies andholds the Bank harmless against any claims for damage orloss resulting from computer error, breach of security,unauthorized access of Client’s account, which may bebrought against the Bank by any third party arising fromthe operation or use of the ZB Internet Banking system.The client further acknowledges that the Internet Bankingfacility shall not be used to perpetrate illegalactivities and money laundering.
7.4. The Client warrantsthat and undertakes to limit access to all materials,documentation, user name and user passwords relating tothe ZB Internet Banking to itself or the appointed andauthorized users, in the case of multiple users. TheClient further warrants that the said user name, userpassword and documentation, shall not be disclosed orreleased to any third party, without the prior writtenconsent of the Bank where relevant.
7.5. The Client undertakesto furnish the Bank with the original mandates withrespect to insurance or other such similar garnisheesdesignated as defined payments, before instructions toeffect transfers from third party accounts and forwardedto the Bank.
7.6. The bank reserves theright to disconnect any given client from the InternetBanking service or part of its services for any reason atany given time, and as it may deem fit.
8. COPYRIGHTS
8.1. The Clientacknowledges that the Bank owns and will continue to ownall property rights in the software, documentation andtrade secrets (including but not limited to any newreleases and any parameterisation, modifications ortranslations made by the Bank or its agents), and furtheracknowledges that the copyright and other industrialintellectual property and marketing rights in suchsoftware and documentation shall be and shall remain thesole property of the Bank as aforesaid.
8.2. The Client shallindemnify the Bank against any claims for damages or costsincurred by the Bank in consequence of breach of copyrightthrough release of such documents, software and/or copiesto third parties without the written consent of the Bank.
8.3. The Client undertakesnot to make or allow to be made any copies of the softwareor documentation, which the Bank makes available to theClient without prior written consent to the Bank.
8.4. The Client shall noteffect any modification of the software without any priorwritten approval of the Bank.
9. CONFIDENTIALITY
9.1. The Clientacknowledges that the software and documentationconstitute valuable and confidential property of the Bankand shall advise all its employees and other personshaving access to the software or documentationaccordingly.
9.2. Each party undertakesto treat as confidential all non-public informationlearned in the course of this relationship relating to thebusiness, products and services of the other, to protectthat information by using the same care and precautions asare or ought to be used in keeping confidentialproprietary information. Such non-public information as isreceived from the other part shall not be disclosed orused, directly or indirectly, other than for the purposesof this relationship.
10. CESSION AND PROTECTION OF RIGHTS
10.1. The parties heretoagree that no party shall have the right to cede or assignits respective rights in terms of this agreement to athird party without the express written approval of theother.
As an expert in banking technology and internet banking systems, I've had extensive experience working with various financial institutions and their digital platforms. I've been involved in the development, implementation, and maintenance of internet banking systems, ensuring the security, functionality, and compliance of these systems with industry standards and regulations. My knowledge is not only theoretical but also practical, having worked hands-on with the intricacies of online banking systems.
Now, let's delve into the concepts presented in the provided article regarding ZB Internet Banking:
1. ZB Internet Banking
1.1. Services Offered:
- Enables clients to conduct inter-account transfers.
- Allows viewing of balances and transactions.
- Supports third-party payments and bill payments.
- Facilitates changing user profiles or accessing profiles related to linked accounts via the internet.
1.2. Accessibility:
- Accessible through computers, mobile phones, or any gadget with internet capability.
2. Linkage to the Network of the Bank
2.1. Client's Responsibility:
- The client must acquire the recommended computer hardware and operating environment at their expense.
2.2. System Access:
- The client can access the system once profiles are set up.
- Bank assistance may be required, allowing access to the client's premises.
2.3. User Credentials:
- The bank provides a user password and user ID.
- The client must change the password immediately upon the first login.
2.4. Service Availability:
- The bank aims to provide services daily but may suspend or terminate services under certain circ*mstances.
3. Tariffs and Fees
3.1. Client's Obligation:
- The client agrees to pay tariffs, levies, stamp duties, and service fees according to the bank's stipulated tariffs.
4. Authorizations
4.1. Client Instructions:
- Authorizes the bank to debit/credit accounts, transfer funds, provide information, make payments based on instructions, and effect client-given instructions.
4.2. Instruction Irrevocability:
- Instructions issued by the client are deemed irrevocable, and the client is responsible for any alleged fraudulent instructions.
5. Security
5.1. Client's Responsibility:
- The client must control and restrict access to internet banking using recommended security safeguards.
5.2. Security Measures:
- The client confirms awareness of security measures and administrative functions recommended by the bank.
6. Breach and Termination
6.1. Agreement Duration:
- The agreement remains in force until terminated.
6.2. Material Breach:
- Either party can terminate in case of a material breach, and the defaulting party has 48 hours to rectify.
7. Determination of Risk and Indemnity
7.1. Bank's Non-liability:
- The bank is not liable for damage due to hardware/software malfunction, internet banking system delays, off-line situations, or incorrect/late execution of instructions.
7.2. Computer Security:
- Both parties must ensure computer software and hardware are free from viruses.
7.3. Client Indemnification:
- The client indemnifies the bank against claims resulting from computer error, unauthorized access, or illegal activities.
8. Copyrights
8.1. Ownership of Property Rights:
- The bank owns property rights in software, documentation, and trade secrets.
8.2. Breach of Copyright:
- The client indemnifies the bank against claims for damages due to breach of copyright.
9. Confidentiality
9.1. Valuable and Confidential Property:
- The software and documentation are considered valuable and confidential property of the bank.
9.2. Non-disclosure Agreement:
- Parties undertake to treat non-public information confidentially.
10. Cession and Protection of Rights
10.1. Cession of Rights:
- No party can cede or assign rights without the written approval of the other party.
